Primary Mission

• What is the primary mission of your agency?

Mission of the Board is to ensure the high level of consumer protection in Lithuania by establishing the consumer rights’ protection system in line with European Union requirements. The Board coordinates activities related to consumer protection of other state institutions, purvey information for consumers about their rights, analyze consumer complains, undertakes control over practice of unfair terms specified in the contracts with consumers and protects consumers’ public interest, organizes and implements consumer education, consults consumers and carries out-of-court examination of consumer cases resulting from consumers disputes with sellers, producers and services providers. 

• What are the primary laws you enforce?

Constitution of the Republic of Lithuania, Civil Code, Law on Consumer Protection, Law on Product Safety, Law on Advertising, Law on Alcohol Control, Law on Tobacco Control, Law on Payments, Regulations of the Board and other bylaws. 

• Do you share responsibility for consumer protection with other federal or local agencies in your country?

National Consumer Rights Protection Board is the main state institution in the country responsible for implementation of consumer policy. The Board coordinates activities of 18 institutions in the field of consumer rights protection.

• State Non-Food Products Inspectorate is responsible for market surveillance and assessment of safety and quality of non-food products and services;
• State Food and Veterinary Service is responsible for market surveillance of food products;
• Communications Regulatory Authority is responsible for surveillance of telecommunication services;
• Department of Tourism is responsible for surveillance of tourism services;
• Insurance Supervisory Commission is responsible for surveillance of insurance services.

The intent of this bridge page is to provide consumers with the information they need to contact relevant consumer protection authorities in your country. 

• Do you wish to have this be a link to your website? YES
• If so, what is the url? www.nvtat.lt
• In what languages is your website available? Lithuanian, English
• What is the telephone number for consumer inquiries? +3702626751
• What is the fax number for consumer inquiries? +3702791466
• What is the e-mail address for consumer inquiries? taryba@nvtat.lt