The National Consumer Agency (NCA) is a statutory body established by the Irish Government in May 2007. This Agency incorporates the powers and functions previously held by the Office of Director of Consumer Affairs (ODCA).

It aims to defend consumer interests and to embed a robust consumer culture in Ireland. The Government has given the NCA a very strong mandate to defend and promote consumer rights through:

• Forceful advocacy, targeted research, consumer information, education, and awareness programmes
• The systematic enforcement of consumer law

The NCA:

• Represents the voice of the consumer
• Enforces consumer legislation
• Defends consumer interests at the highest levels of national and local decision-making

Their work is divided into five main functions:

• Research
• Information
• Enforcement
• Advocacy
• Education and awareness

The following information will allow you to contact the National Consumer Agency directly:
 

Internet Website:

www.consumerconnect.ie   (English only)

Telephonic Inquiries:

Lo-call 1890 432 432

Corporate enquires: +353 1 402 5500

Press enquiries only: +353 1 475 1444

Facsimile (fax) Inquiries:

353 1 4025501

E-Mail Inquiries:

ask@consumerconnect.ie

National Consumer Agency

4 Harcourt Road
Dublin 2
Ireland